1. Start the Assessment

✅ Digital Literacy Skills Checklist

Use this guide to determine if clients require additional support with technology.

🌐 Basic Internet Use

• Can you use Google Search to find something?

• Can you type a website into the search bar or URL box?

• Can you go back and forward on a web page using the browser buttons?

• Can you recognize an internet browser, such as Google Chrome or Microsoft Edge?

• Can you use the browser History to return to a website?
  
  

🌍 Language Access

• Can you translate a website into your language (e.g., using Google Translate)?

• Can you recognize search keywords and suggestions?
  
  

🔐 Email & Accounts

• Can you access your email and enter a password?

• Do you know that your email and phone number may be associated with the same account?

• Can you send a professional email (including greeting, message, and signature)?

• Can you sign out of accounts on a public computer?
  
  

• Do you use a password system (notebook or app)?
  
  

💻 Computer Skills

• Can you easily open and close programs?

• Can you recognize and use Microsoft Word for writing?

• Can you bookmark a page and find it later?

• Can you detect when your computer needs an update and run it?

• Can you set a password on their computer?
  
  

📱 Phone & Storage

• Can you determine how much storage is available on your phone or computer?

• Can you find contacts and photos saved online (e.g., Google Photos or iCloud)?
  
  

🗓️ Productivity & Apps

• Can you use Google Calendar and create an event?

• Have you seen or used Google Apps (Drive, Docs, Sheets, etc.)?

• Do you understand that there are many free tools available within your Google account?
  
  

🖼️ Multitasking Skills

• Can you switch between two windows (or close one and open another)?